As the initial shock of the coronavirus begins to wear off and we all begin to start developing our new normal, we can look at this period as the worst of times or the chance to change and get better. I’d like to take some time to discuss some of the good things that have come of all of this.
The new text message notification system. This is something that we have talked about for a long time but never prioritized. Once we realized we needed a good way to communicate with everyone, IT was on it and it was up and running within a few hours!
Curbside pickup. This is mostly being requested in Berkeley but both stores are analyzing our capabilities and working on setting up an easier way for customers to place orders ahead of time and never get out of their cars.
Technology. We are doing more video conferencing meetings between stores, with vendors, and other business partners. It is saving us time and money by not having to drive places for simple meetings and increasing communication in a positive way.
Training. We’re going to be using some of the slower times to work on training and facility upgrades. In the fast-paced world that we normally live in, we’re going to take advantage of having some slower times to continue to grow and get better.
Personal. I believe this is an opportunity to reset. To spend more time with our families, to focus on health, and to slow down just a little bit and smell the roses. I know that times are tough, but there truly is some good coming out of it. And how about those commute times!?
These are just a few examples of many. I know everyone has been working incredibly hard but I wanted to take this opportunity to personally thank Tom, Brian, James, and Chantel for all of their effort in guiding us through this process. They have been working insane hours behind the scenes and are the most competent and caring team out there. We are all lucky to have their leadership and seeing them step up and work together through all of this has made me even more confident in our abilities as a team and company.